Problems Backing Up, Updating, or Moving Files in Vista

We’ve noticed that, on some Vista machines, Backups do not retain data, and/or moving files for Updates will not work (files will not copy/paste to the Update folder).  Here are some suggestions…

Unless AcuBase is set to run as an administrator, Vista places all data files into a system user’s folder with the following path (substitute [user login name] with your windows user name):
C:\Users\[User Login Name]\AppData\Local\VitualStore\Program Files\Trigram Software\AcuBase Pro+

NOTE: The AppData folder is a hidden folder. If you don’t see it, go into Organize>Folder and Search Options for the [User Login Name] folder, and under the View tab, check ‘show hidden files and folders’. Click Ok. Now open AppData\Local\VitualStore\Program Files\Trigram Software\AcuBase Pro+

In order for the program to correctly store data files and backups, follow these steps after closing the program:

1) Open the AcuBase Pro application folder in the user’s path shown above.

2) Select and copy all files and folders.

3) Open the AcuBase Pro+ folder within C:\Program Files\Trigram Software, right click in it and select Paste.

4) In the Copy File dialog that opens check the box in the lower left corner for “Do this for the next ## conflicts” and click on “Copy and Replace.”

5) A “Confirm Folder Replace” dialog will open. Check “Do this for all current items” and click the Yes button.

6) You may get a “Destination Folder Access Denied” dialog, where you should click the Continue button. Click Continue for any other confirmation dialogs Vista displays.

7) Locate the shortcut to AcuBase Pro on your desktop. Right-click on the shortcut and choose Properties, then the Compatibility tab. Check the box marked ‘Run this program as administrator’.